 |
What is included |
| Breakdown | |
| Parts & Labour | ✓ |
| Hardware recovery | ✓ |
| OS Recovery | ✓ |
| Data Recovery (if valid backup exists) | ✓ |
| Support | |
| Unlimited Telephone Support | ✓ |
| Unlimited Remote Support | ✓ |
| On-Site Support | ✓ |
| Server | |
| Physical Server | ✓ |
| Virtual Server 1 | ✓ |
| Pro-Active Server Monitoring | |
| CPU Utilisation Metric Monitoring | ✓ |
| Disk Utilisation Metric Monitoring | ✓ |
| RAM Utilisation Metric Monitoring | ✓ |
| Server Keep Alive Monitoring | ✓ |
| Windows Updates | |
| Server Security Updates | ✓ |
| Server Critical Updates | ✓ |
| Update Frequency | Quarterly |
| Back-ups | |
| Backup Monitoring | ✓ |
| Hours | |
| Server reboot during working hours | ✓ |
| Remote User Support | ✓ |
| On-site Support (Mon-Fri 9-5) | ✓ |
| Response Times | |
| Next Working Day | ✓ |