Server Maintenance Premium Plan

  What is included
Breakdown  
Parts & Labour ✓
Hardware recovery ✓
OS Recovery ✓
Data Recovery (if valid backup exists) ✓
Support  
Unlimited Telephone Support ✓
Unlimited Remote Support ✓
On-Site Support ✓
Server  
Physical Server ✓
Virtual Server 1 ✓
Virtual Server 2 ✓
Additional Virtual Servers ✓
Server Optimisation ✓
Asset Registry ✓
Software Audit ✓
Internet Access Management ✓
Mobile Access Management ✓
Virtual Server Monitoring ✓
Virus Removal ✓
Malware Removal ✓
Pro-Active Server Monitoring  
CPU Utilisation Metric Monitoring ✓
Disk Utilisation Metric Monitoring ✓
RAM Utilisation Metric Monitoring ✓
Server Keep Alive Monitoring ✓
Page File Usage Monitoring ✓
Event Viewer Monitoring ✓
Server Keep Alive Monitoring ✓
System Temperature Monitoring ✓
CPU Temperature Monitoring ✓
Pro-Active Workstation Monitoring  
CPU Utilisation Metric Monitoring ✓
Disk Utilisation Metric Monitoring ✓
RAM Utilisation Metric Monitoring ✓
Windows Updates  
WSUS Maintenance ✓
WSUS Monitoring ✓
Server Security Updates ✓
Server Critical Updates ✓
Server Feature Updates ✓
Workstation Security Updates ✓
Workstation Critical Updates ✓
Update Frequency Monthly
Network  
Switches ✓
Routers ✓
UPS ✓
Broadband Service ✓
Anti-Virus  
Anti-Virus Monitoring ✓
Anti-Virus Managed Updates ✓
Server Virus Removal ✓
Server Malware Removal ✓
Workstation Virus Removal ✓
Workstation Malware Removal ✓
Anti-Virus Compliance ✓
Email  
Exchange Monitoring ✓
Email Blacklist Monitoring ✓
Exchange Cumulative Update Installation ✓
Spam Monitoring ✓
Domain Name Management ✓
Back-ups  
Backup Monitoring ✓
Backup Verification ✓
Disaster Recovery Planning ✓
Disaster Recovery Verification ✓
Fully Managed Backups ✓
Hours  
Server reboot during working hours ✓
Server reboot during out of office hours ✓
Remote User Support ✓
On-site Support (Mon-Fri 9-5) ✓
Response Times  
Next Working Day ✓
8 hours ✓