What is included
Breakdown  
Parts & Labour
Hardware recovery
OS Recovery
Data Recovery (if valid backup exists)
Support  
Unlimited Telephone Support
Unlimited Remote Support
On-Site Support
Server  
Physical Server
Virtual Server 1
Virtual Server 2
Server Optimisation
Virtual Server Monitoring
Pro-Active Server Monitoring  
CPU Utilisation Metric Monitoring
Disk Utilisation Metric Monitoring
RAM Utilisation Metric Monitoring
Server Keep Alive Monitoring
Page File Usage Monitoring
Event Viewer Monitoring
Server Keep Alive Monitoring
System Temperature Monitoring
CPU Temperature Monitoring
Pro-Active Workstation Monitoring  
CPU Utilisation Metric Monitoring
Disk Utilisation Metric Monitoring
RAM Utilisation Metric Monitoring
Windows Updates  
WSUS Maintenance
WSUS Monitoring
Server Security Updates
Server Critical Updates
Update Frequency Monthly
Anti-Virus  
Anti-Virus Monitoring
Anti-Virus Managed Updates
Anti-Virus Compliance
Back-ups  
Backup Monitoring
Backup Verification
Fully Managed Backups
Hours  
Server reboot during working hours
Server reboot during out of office hours
Remote User Support
On-site Support (Mon-Fri 9-5)
Response Times  
Next Working Day
8 hours